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About Us

We are very serious about ensuring our customers are totally satisfied with their purchase and are happy to except returns where the item is described incorrectly by us or it is defective in any way. Any item rejected by a customer is to be returned within thirty days of purchase and we need to be contacted prior to the item being returned. We will pay return postage costs where the item has a defect or has been incorrectly described by us.

Sometimes an item may not do what is intended and if we are contacted to discuss we are always happy to work to find a resolution to all cases.

We aim to maintain 100 percent customer satisfaction in all we do and this is very evident in our approach to returns.

Just let us work with you and we will find the solution.

Consumers are protected under Government Legislation and full details can be found on their website by following this link https://www.accc.gov.au/consumers/consumer-rights-guarantees

Should you have any concerns regarding any item purchased please contact us on free call
1800 GEARSHIFTERS 1800 432774 or email sales@gearshifters.com.au

Our Returns Policy

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